ALL IN ONE PARTNER FOR HOSPITALITY & LIVING
We are your Architects
of Technology and Infrastructure.
From concept to operation, we build integrated technology ecosystems for hotels, resorts, senior living residences and co-living spaces.
Hotels & Resorts·Senior Living· Co-living
ConsultingProjectIntegrationSupport24/7 Operations
ACIDADOS BY THE NUMBERS IN 32 YEARS
32 years of technology for hospitality
Experience built across design, implementation and ongoing support for hotels and hospitality operations.
OUR APPROACH
Technology begins before the IT design.
Before designing the technology, we understand the concept, the building, the people and how the space will operate.
Understand
The developer’s vision
We understand the vision, market segment, positioning, operating model and experience each space aims to provide.
Discover
The building and its identity
We study the architecture, constraints and, for renovation projects, the building’s history and what must be preserved.
Project
The technology strategy
We turn the concept, operations and building into a comprehensive technology architecture, aligned with interior design, engineering and telecommunications infrastructure.
Implement
Implementation and integration
We coordinate and deploy different technologies so that they work as one ecosystem.
Operate
We support operations
After opening, we keep technology running through monitoring, managed services, support and a 24/7 helpdesk.
We respect the building.
We understand operations.
We design the technology.
FROM CONCEPT TO OPERATION
The three project phases
One technology partner throughout the entire project lifecycle.
Concept & Design
Technology begins before technical design.
We understand the developer’s goals, the concept, operations, user experience and building constraints. From there, we define the technology strategy and requirements for architecture, interiors, engineering and telecommunications infrastructure.
Objective— ensure every building is ready for the operation it will host.
Development & Implementation
We turn strategy into real infrastructure.
We can act as the overall integrator and solution provider, or as a technology consultant, setting standards, best practices and requirements for third parties.
Objective— reach opening day with integrated, tested and ready infrastructure.
Operations & Support
Hotel opening is the beginning of operations.
Acidados can act as the hotel’s IT department, supporting operations, monitoring infrastructure and providing ongoing assistance.
Objective— enable the hotel to focus on operations and the guest experience.
One partner. From concept to operation.
ONE ECOSYSTEM. TWELVE AREAS.
The technology behind every hotel.
From infrastructure to guest experience, every solution plays its part. The real value lies in working together.
INTEGRATED TECHNOLOGY FOR HOSPITALITY
Technology should elevate the experience, not weigh it down.
When infrastructure, connectivity and user experience are designed together, the hotel works better for guests, teams and operations.
We do more than supply equipment. We integrate solutions.Consulting · Design · Integration · Support · Operations
THE SPACES WE KNOW
Different spaces. The same commitment to integration.
Technology should adapt to each building’s concept and the people who use it. Never the other way around.
Hotels & Resorts
Memorable guest experiences and more efficient operations for staff.
Senior Living
Integrated communications, connectivity and security for resident comfort and operational teams.
Co-living Spaces
Flexible infrastructure, easy access to services and technology built for dynamic communities.
RENOVATION & HERITAGE
Respect the building’s history.
Prepare it for the future.
For renovation projects, we study the building’s identity, architecture and constraints. Technology should adapt to the space — not force the space to adapt to technology.
Our aim is to make it robust, scalable and, wherever possible, invisible to those experiencing the hotel.
GUESTCONNECT · RESERVATIONS & CONTACT CENTER
The reservations and call center for your hotel group.
The reservations centre that turns contacts into opportunities.
A platform that centralises commercial enquiries across multiple hotels, with visibility by property, brand, service and team.
AccommodationRestaurantsSPA & WellnessEvents
Talk to us about GuestConnect
The commercial challenge
Every unanswered enquiry may represent revenue that never returns. GuestConnect helps reduce scattered contacts, limited follow-up and poor visibility over results.
Multi-hotel model
The same reservations centre can serve multiple properties, while keeping dedicated queues, schedules, public numbers and teams by hotel, service or language.
Works with existing telephony
It integrates with each hotel’s current IP PBX, preserving the telephony investment already in place while adding a commercial layer for queues, agents and supervision.
OPERATIONAL FLOW
A measurable service journey
- Contact entry
- Qualification and distribution
- Agent handling
- Proposal and follow-up
- Reservation or outcome
KPIs & MANAGEMENT
Metrics that matter to hospitality management
- Received and answered contacts
- Answer rate and contacts to recover
- Qualified enquiries, proposals and confirmed bookings
- Conversion, follow-ups and performance by property or service
- Foundation for PMS evolution and automation, subject to technical validation
Integrations with HOST PMS / ProfileNow, automation and AI should be confirmed through a technical assessment, available permissions and agreed operational rules.
LET’S BUILD IT TOGETHER
Your next hotel starts before construction.
If you are developing, renovating or operating a hotel, talk to us before finalising your technology strategy.
Contact Acidados Hospitality
Tell us what stage your project is at.
comercial@acidados.pt Visit acidados.pt